In our production process, we do have strict quality controls. If you still have a problem, please do not hesitate to get in contact with our customer service team.
Guide For the Service Processing
If you have difficulties with the handling of your RugGear product, please take a look first of all under the Download section where you will find quick start manuals to help you.
For an optimal service, please get in touch with our customer service team that will provide you with a service repair form that you will have to print and included in your parcel. Our agent will have already filled it out completely for you.Only a fully completed service repair request form and all required documents (copy of purchase receipt, warranty card, service request formcard) make sure that a smooth processing is possible.
If the defect of your device is covered by the warranty, the authorised Service Centre will manage the service for you for free in within 5 working days depending on availability of spare parts and specified errors.
Out Of Warranty
If the defect of your product is not covered by the warranty, you will receive a cost estimate, which will be sent to you. After your confirmation the RugGear Mobile Service Center will corresponding the procedure to your specifications. In the case of a repair appointment outside the warranty, the following checklist repair and conditions will be applied.
The user is responsible for stored data, applications and programmes themselves! We would like to point out that during a repair or service performance data (e.g. data, photos, music, settings, etc.) will be lost. Data backup is a service that is not covered under warranty.
Please follow the instructions provided by our customer service representative. Send the defective mobile phone as a package to your local service centre. Contact details of your service centre can be found here and will be confirmed by our agents. The processing time for mobile devices is approximately 5 working days depending on availability of spare parts and specified errors. If you send a mobile phone without warranty (e.g. outside interference, damage does not meet the specified IP protection classes, fire damage , etc.), you will get a cost estimate. If you agree, the product will be repaired, if you disagree the device will be returned or we will dispose the device for free. The received customer data will be used exclusively for the service processing. After your confirmation of the release for the estimate you receive the phone back repaired from us.