If you suspect that your device has a software or hardware issue that needs to be fixed by professionals, then it will need to be sent to one of our repair centres for servicing.
When sending the device, please ensure that it is securely packaged, with either bubble wrap or similar, and the packaging also includes a print out of the form you received via email, along with your proof of purchase.
When sending the device, please make sure to remove all passwords and Google Accounts from the device, along with any SIM cards or SD cards that you use.
Also please make sure to double check that you put the correct delivery address on the package that you are sending. If you are unsure on the address, please check with our support team.
If you have any problems during this process, please contact our customer support team at firstname.lastname@example.org again, and they will be more than happy to provide additional help.