Warranty
For the devices purchased in the European Union (EU), the warranty period is 24 months. For other regions, the warranty period is 12 months. The warranty periods and warranty services are intended as a guide only and variations may occur based on your region.
To navigate this section, please look for your country, and then follow the details below for assistance. In case we do not have your country, please look for the second closest, or messages us directly for assistance. You can easily search for your country by using the Ctrl + F (Find) function.
Austria, Switzerland and Poland
If you are a customer in the above countries, please contact our Customer Service at support@ruggear.zendesk.com and we shall arrange to have your devices collected for repair.
Baltics
Service Name: Mobiliuju telefonu techninis centras, Ltd.
Address: Veterinaru str .44, Biruliskes, Kaunas district, LT-54469
Telephone: +370 686 75080
Website: www.mttc.lt
BeNeLux
Service Name: RugGear Belgium
Address: Mr. Stefan Schietaert, Singelstraat 21, 3800 Brustem, Belgium
Email: support@ruggear.zendesk.com
Czech Republic :
Service Name: VSP DATA
Address: Prumyslova 1181, 391 02 Sezimovo Ustí Czech Republic
Telephone: +420 381 489 800
Email: RugGear@vspdata.cz
Germany
Service Name: LogTIS GmbH
Address: Ulmer Straße 160
D-86156 Augsburg
Romania
Service Name: VSP DATA RO SRL
Address: Str. Lapusului, nr. 5A Baia Mare, cod. 430053, MM
Email: gsmservice@vspdata.ro
Telephone: 0262 22 40 46
Slovakia
Service Name: VSP Data SK s.r.o.
Address: Nová Rožňavská 3, 831 04 Bratislava Slovensko
Telephone: +421 245 691 375
Email: info@vspdatask.sk
Websitehttp://www.vspdatask.sk/
Russia
Email: support@ruggear.ru
Telephone: 8 800 500 4447 | +7 (499) 110 4447
Singapore
Service Name: The Repair Hospital
Address: 3 Temasek Boulevard, Tower 3, Suntec City Mall #03-360, Singapore 038983
Telephone: +65 6864 9980
Languages: English
Business Times: Monday to Saturday 10:00am - 8:00pm, Sunday 12:00am - 6:00pm
China
Address: 4F Languang Sci & Tech Bldg A, 6 N. Gaoxin Ave, Nanshan District, Shenzhen, China 51805
Telephone: +86 755 8622 0211
Languages: Chinese, English
Business Times: Monday to Friday 9:am - 6:00pm
Thailand
Address: #161/1 5th Floor, SG Tower, Rajadamri Rd, Lumpini, Pathumwan, Bangkok 10330
Telephone/Fax: +66-2105-4274
Email: info@pmhsolution.com
Languages: Thai, English
Business Times: Monday to Friday 9:00am - 6:30pm
South Africa
Service Name: Instacom
Address: 14 Berkley Office Park, 8 Bauhinia Street, Centurion 0157, South Africa
Email: etienne@instacom.co.za
Telephone: +27 (0)87 260 2030
Languages: English, Afrikaan
Business Times: Monday to Sunday 9:00am - 6:00pm
Americas Region
Important Americas Warranty Information PDF
USA
Service Name: RugGear Americas
Address: 1611 N.W. 79 Avenue, Miami, FL 33126
Email: serviceus@ruggear.com
Telephone: 786-860-5555
Languages: English, Spanish
Business Times: Monday to Friday 9:00am - 6:00pm
Mexico
Service Name: Garma
Address: Tezozómoc No. 4, Bodega 4, Col. Recursos Hidráulicos, Tultitlán, edo. Mex. 54913
Telephone: 55-58948995
Nicaragua
Service Name: SOLUCEL
Address: Altamira, Ave Málaga. De Junior Music. 2,5 cuadras arriba, Managua
Telephone: 505-2278 5048
Brazil
Service Name: MEGA SOLUCTION
Address: Av. Tenente Marques, 4059 (Piso superior) Ipes / Cajamar / SP
Telephone: 5511-4448 1013
Peru
Service Name: SMARTWAY
Address: Calle Chinchón #380, Lima, Perú
Telephone: 511-722 0996
Republic Dominica
Service Name: Techcomm RD
Address: c/5 Esq. 20 #34, Villa Aura, Manoguaybo, Santo Domingo
Telephone: 809-379 6073
Bolivia
Service Name: QFIX
Address: Calle Enrique Finot, entre Guemes y Pasaje 1, Santa Cruz, Bolivia
Telephone: 591- 76968900
Ecuador
Service Name: TELAND S.A.
Address: AV. REPUBLICA #700 Y PRADERA
Telephone: 593-2-2501048
Caribbean Region
Service Name: RugGear Americas
Address: 1611 N.W. 79 Avenue, Miami, FL 33126
Email: serviceus@ruggear.com
Telephone: 786-860-5555
Languages: English, Spanish
Business Hours: Monday to Friday 9:00am - 6:00pm
Guatemala
Service Name: Solucel
Address: 20 Calle, 25-55 zona 12, Empresarial El Cortijo 3, #929, Ciudad de Guatemala
Telephone: 502-2500 5200
Costa Rica
Service Name: FRUNO
Address: Zona Franca Saret, Local E3, Rio Segundo, Alajuela
Telephone: 506-400 2251
Argentina
Service Name: TECHCOM SRL
Address: AV. SAN JUAN 1332, Ciudad Autónoma de Bs. As. (CP 1148)
Telephone: +511-2206 9100
Venezuela
Service Name: ION SERVICE
Address: Calle Londres, entre Madrid y Trinidad, Edif. IUS, Piso 1, Ofc. 1, Caracas, Venezuela
Telephone: 58-212-9910308
Paraguay
Service Name: CELL SHOP
Address: Avda. Carlos A. López c/ Adrian Jara Edif. Jebai Center, Ciudad del Este
Telephone: +595 61 503 398
Service Name: MZ- Mobile Zone Electronics
Address: Avda. Carlos A. López, Galería Jebai Center, Local 2244, Ciudad del Este
Telephone: +595 61 511041
El Salvador
Service Name: Servicel
Address: 5a Calle Poniente No 402, entre 77 y 79 Avenida Norte Col. Escalón, San Salvador
Telephone: 503-2201-6100
Honduras
Service Name: CETREL
Address: Segundo Nivel Centro Comercial Nova Centro
Telephone: 504-2265 8446
Panama
Service Name: PROESSA
Address: Calle 62 D Oeste, Casa 25, Urb. Los Angeles, Berthania, Panamá, Panamá
Telephone: 507-394 5400
Uruguay
Service Name: PC Service
Address: Piedra Alta 1628, Esq. Paysandú, Montevideo
Telephone: 598-9542 1585
Colombia
Service Name: COOPER GLOBAL
Address: Autopista Medellin Km 3.4. C. Empresarial Metropolitano Modulo 2, Bod. 44, Bogotá
Telephone: 571-8985052
Service Name: QOS
Address: Carrera 66 #67F-31, Barrio JJ Vargas, Bogotá, Colombia
Telephone: 751-311 5260
Jamaica
Service Name: Techcomm Jamaica
Address: 14B Cargill Avenue, Kingston 6, Kingston, Jamaica
Telephone:876-620 4934
Trinidad & Tobago
Service Name: Techcomm Trinidadser
Address: #50 Warren Road, Bejucal, Cunupia, Port of Spain, Trinidad
Telephone: 868-366 1644
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