Warranty and Service Centre Information

Service Processing Guide

For instructions on the correct procedure to follow once you've submitted your repair request, please follow the link here.

Warranty

For the devices purchased in the European Union (EU), the warranty period is 24 months. For other regions, the warranty period is 12 months. The warranty periods and warranty services are intended as a guide only and variations may occur based on your region.

To navigate this section, please look for your country, and then follow the details below for assistance. In case we do not have your country, please look for the second closest, or messages us directly for assistance. You can easily search for your country by using the Ctrl + F (Find) function.

Austria, Switzerland and Poland, Belgium, Netherlands, France and Luxembourg

If you are a customer in the above countries, please contact our Customer Service at [e-mail] and we shall arrange to have your devices collected for repair.

Baltics

Service Name: Mobiliuju telefonu techninis centras, Ltd.
Address: Veterinaru str .44, Biruliskes, Kaunas district, LT-54469
Telephone: [phone]
Website: www.mttc.lt

Czech Republic :

Service Name: VSP DATA
Address:  Prumyslova 1181, 391 02 Sezimovo Ustí Czech Republic
Telephone: [phone]
Email: [e-mail]

Germany

Service Name: VSP DATA
Collection point: LogTIS GmbH
Address: Ulmer Straße 160
D-86156 Augsburg

If you have any questions related to your repair or you require information on how to arrange a collection, please contact the RugGear service center at [e-mail]

Romania

Service Name: VSP DATA RO SRL
Address: Str. Lapusului, nr. 5A Baia Mare, cod. 430053, MM
Email: [e-mail]
Telephone: [phone]

Slovakia

Service Name: VSP Data SK s.r.o.
Address: Nová Rožňavská 3, 831 04 Bratislava Slovensko
Telephone: [phone]
Email: [e-mail]
Websitehttp://www.vspdatask.sk/

Russia

Email: [e-mail]
Telephone: [phone] | [phone]

Singapore

Service Name: The Repair Hospital
Address: 3 Temasek Boulevard, Tower 3, Suntec City Mall #03-360, Singapore 038983
Telephone: [phone]
Languages: English
Business Times: Monday to Saturday 10:00am - 8:00pm, Sunday 12:00am - 6:00pm

Turkey

Service Name: LetMeRepair, Elektronik ve Servis Hizmetleri LTD ŞTİ
Address: Selimpaşa Merkez Mahallesi 6093 Sokak No: 60 Silivri, Istanbul, 34590
Telephone: [phone]
Website: www.letmerepair.com/

China

Address: 4F Languang Sci & Tech Bldg A, 6 N. Gaoxin Ave, Nanshan District, Shenzhen, China 51805
Telephone: [phone]
Languages: Chinese, English
Business Times: Monday to Friday 9:am - 6:00pm

Thailand

Address: #161/1 5th Floor, SG Tower, Rajadamri Rd, Lumpini, Pathumwan, Bangkok 10330
Telephone/Fax: [phone]
Email: [e-mail]
Languages: Thai, English
Business Times: Monday to Friday 9:00am - 6:30pm

South Africa

Service Name: Instacom
Address:  14 Berkley Office Park, 8 Bauhinia Street, Centurion 0157, South Africa
Email: [e-mail]
Telephone: [phone]
Languages: English, Afrikaan
Business Times: Monday to Sunday 9:00am - 6:00pm

Americas Region

Important Americas Warranty Information PDF

USA

Service Name: RugGear Americas
Address: 1611 N.W. 79 Avenue, Miami, FL 33126
Email: [e-mail]
Telephone: [phone]
Languages: English, Spanish
Business Times: Monday to Friday 9:00am - 6:00pm

Mexico

Service Name: Garma
Address: Tezozómoc No. 4, Bodega 4, Col. Recursos Hidráulicos, Tultitlán, edo. Mex. 54913
Telephone: [phone]

Chile

City: Santiago
Service Name: BBCC
Address:  Santa Rosa #77, Santiago Centro
Telephone: [phone]

Nicaragua

Service Name: SOLUCEL
Address: Altamira, Ave Málaga. De Junior Music. 2,5 cuadras arriba, Managua
Telephone: [phone]

Brazil

Service Name: RUGGEAR AMERICAS
Address: 1611 N.W. 79 Avenue, Miami, FL 33126
Email: [e-mail]
Telephone: [phone]
Language: English, Spanish, Portuguese
Business Times: Monday to Friday 9:00am – 6:00pm

Peru

City: Lima – LinceService
Name: SMARTWAY
Address: Ave. Arenales 1912, Off. 801, Lice, San Isidro
Telephone: [phone]

Dominican Republic

Service Name: Techcomm RD
Address: c/5 Esq. 20 #34, Villa Aura, Manoguaybo, Santo Domingo
Telephone: [phone]

Bolivia

Service Name: QFIX
Address: Calle Enrique Finot, entre Guemes y Pasaje 1, Santa Cruz, Bolivia
Telephone: [phone]

Ecuador

Ecuador - Quito
Service Name: TELAND S.A.
Address: AV. REPUBLICA #700 Y PRADERA
Telephone: [phone]

Ecuador - Guayaquil
Service Name: TELAND S.A.
Address: VICTOR EMILIO ESTRADA 820, ENTRE HIGUERAS Y GUAYACANES (Urdesa central)
Telephone: [phone]

Caribbean Region

Service Name: RugGear Americas
Address: 1611 N.W. 79 Avenue, Miami, FL 33126
Email: [e-mail]
Telephone: [phone]
Languages: English, Spanish
Business Hours: Monday to Friday 9:00am - 6:00pm

Guatemala

Service Name: Solucel
Address: 20 Calle, 25-55 zona 12, Empresarial El Cortijo 3, #929, Ciudad de Guatemala
Telephone: [phone]

Costa Rica

Service Name: FRUNO
Address: Zona Franca Saret, Local E3, Rio Segundo, Alajuela
Telephone: [phone]

Argentina

Service Name: TECHCOM SRL
Address: AV. SAN JUAN 1332, Ciudad Autónoma de Bs. As. (CP 1148)
Telephone: [phone]

Venezuela

Service Name: ION SERVICE
Address: Calle Londres, entre Madrid y Trinidad, Edif. IUS, Piso 1, Ofc. 1, Caracas, Venezuela
Telephone: [phone]

Paraguay

Service Name: CELL SHOP
Address: Avda. Carlos A. López c/ Adrian Jara, Edif. Jebai Center, Ciudad del Este.
Telephone: [phone]

El Salvador

Service Name: Servicel
Address: 5a Calle Poniente No 402, entre 77 y 79 Avenida Norte Col. Escalón, San Salvador
Telephone: [phone]

Honduras

Service Name: CETREL
Address: Col. Palmira, Ave Panamá, Local 2024, Contiguo Hotel Edén, Tegucigalpa.
Telephone: [phone]

Panama

Service Name: PROESSA
Address: Calle 62 D Oeste, Casa 25, Urb. Los Angeles, Berthania, Panamá, Panamá
Telephone: [phone]

Uruguay

Service Name: PC Service
Address: Piedra Alta 1628, Esq. Paysandú, Montevideo
Telephone: [phone]

Colombia

Service Name: COOPER GLOBAL
Address: Autopista Medellin Km 3.4. C. Empresarial Metropolitano Modulo 2, Bod. 44, Bogotá
Telephone: [phone]

Service Name: QOS
Address: Carrera 66 #67F-31, Barrio JJ Vargas, Bogotá, Colombia
Telephone: [phone]

Jamaica

Service Name: Techcomm Jamaica
Address: 14B Cargill Avenue, Kingston 6, Kingston, Jamaica
Telephone:[phone]

Trinidad & Tobago

Service Name: Techcomm Trinidadser
Address: #50 Warren Road, Bejucal, Cunupia, Port of Spain, Trinidad
Telephone: [phone]